Frequently Asked Questions
Everything you need to know about your Petkit fashion experience.
How do I determine the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit for our apparel.
What is your return policy for apparel?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached and free of pet hair or odors.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
Are your fabrics pet-safe and durable?
Yes, all Petkit garments are crafted from non-toxic, hypoallergenic materials designed to withstand active play while remaining gentle on your pet's skin.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.
How should I wash my Petkit luxury items?
To maintain the quality of the fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on each item's interior label.